A 50% deposit is required for services 3+ hours and will be applied toward your service total.

We do not offer refunds on deposits.

If you need to reschedule or cancel in accordance with our cancellation policy, your deposit will be held as a credit and can be applied to a future appointment or used on retail items.

Cancellations made with less than the required notice will result in the deposit being forfeited as a cancellation fee.

We understand that life happens. Tint Lab Salon Studio proudly supports our stylists and we are committed to protecting them. 48 hours’ notice is required to move, switch, or cancel any appointment.

• Appointments cancelled with less than 48hrs notice will risk a 50%-100% cancellation fee.

• No-show appointments will no longer be welcome to book at Tint Lab Salon Studio.

• Fees will be assessed on a case-by-case basis at the discretion of the salon/stylist.

THIS POLICY IS FIRM AND HIGHLY ENFORCED.

To ensure the safety and integrity of our guests’ hair, we have age-based service guidelines in place.

Guests under 18 are not eligible for extension services.
Guests under 14 are not eligible for chemical services, including bleach and permanent colour.

Thank you for understanding and supporting our commitment to responsible, professional service standards.

To protect the experience, safety, and efficiency of our space, Tint Lab does not allow additional guests to accompany clients to their appointments (including friends, partners, children, and early-arrival pickups).

This policy exists to make sure every service is performed in a comfortable, focused, and professional environment—for you, for your stylist, and for everyone in the salon.

Why This Matters

Safety First
We work with chemicals, sharp tools, and hot equipment. Extra people in our work area increase the risk of accidents.

Limited Space
Your stylist’s chair is their workspace. Additional bodies create clutter, crowding, and make it difficult for your stylist to move safely and deliver their best work.

Noise Levels
Tint Lab is a collaborative, high-energy environment already. Added visitors significantly increase noise, making it harder for clients to relax and for stylists to focus.

Professional Flow
Your appointment time is dedicated to you. Extra guests disrupt our workflow and the experience for other clients.

Exceptions

We understand that special circumstances sometimes arise. If you need to request an exception (ex: accessibility, translation support), please contact us prior to your appointment—we’re always committed to finding a fair and safe solution.

APPOINTMENT REMINDERS ARE SENT OUT BY EMAIL 72 HOURS IN ADVANCE, AND BY TEXT 3 HRS BEFORE YOUR APPOINTMENT- please keep track of your appointments in your PERSONAL calendar.

Failure to receive or see a reminder is NOT a valid reason to miss an appointment.

Not confirming your appointment does not qualify as cancelling.

Changes to your appointment can only be made through the booking system OR through the salon by phone.

DISCONTINUATION OF SERVICES

Tint Lab Salon Studio reserves the right to refuse services to any guest, for any reason. We reserve the right to terminate any client relationship we deem necessary. Rudeness, verbal abuse, use of profanity or pushback on salon policies will not be tolerated.

RELEASE FORM

All new clients receiving a chemical service and any client who requires a colour correction/has box or permanent colour on their hair (not done by the salon), or has had a chemical relaxer, Brazilian blowout, or perm will be required to sign a release form prior to the service. We take chemical services very seriously and this form ensures that you do too.

THIS POLICY IS FIRM AND HIGHLY ENFORCED

We want you to love your hair! If you are not satisfied with your results after your visit, you have 3 days from the date of the service to notify the salon and arrange an adjustment. Tint Lab Salon Studio reserves the right to determine the eligibility of an adjustment/fix on a case-by-case basis. We will only provide ONE complimentary fix.

The salon does not provide refunds on services, hair extensions, gift cards or products. Due to the hygienic nature of hair/hot tools, brushes, clips, combs and hair accessories, these are a final sale.

At Tint Lab, social media and content creation are an essential part of how we operate, grow our business, showcase our work, and attract new clients. Photography and video are taken during most appointments and may be used across our website, social media platforms, and other marketing materials.

By booking and attending an appointment at Tint Lab, you acknowledge and agree that your hair and/or likeness may be photographed or recorded and shared publicly as part of our brand, marketing, and educational content.

Content may include (but is not limited to):

• Before-and-after photos

• In-progress service videos

• Finished hair photos

• Short-form video content (Reels, TikToks, etc.)

Participation in content creation is considered part of the Tint Lab experience. If this policy does not align with your comfort level, Tint Lab may not be the right salon fit for you. If you do not wish to be included in photos/video content, you MUST notify your stylist before the service begins.

We take pride in representing our clients respectfully and professionally, and our content is always focused on celebrating the work and the artistry behind it.

Disclaimer:

All photos, videos, and visual content created within Tint Lab, including content captured by Tint Lab team members during services, appointments, education, work terms, collaborations, or while on salon property, remain the property of Tint Lab and/or the service provider who performed the work.

These images may not be used, edited, repurposed, or redistributed for outside branding, portfolio use, advertising, marketing, business promotion, salon promotion, or personal professional representation without prior written consent from Tint Lab.

Sharing or reposting content with proper credit to the original stylist and Tint Lab is permitted unless otherwise requested. Misrepresenting work performed by another stylist or salon as your own is considered a breach of professional and branding standards.

OUR SALON CHARGES PARTS & LABOR

This means our service price, and our chemical/color cost are two separate charges. We charge by the hour for the stylists’ time, and by the ounce/gram for colour & toner. Since every service is different, color cost can range from $20 for a basic retouch, to $75+ for highlights/balayage, and can be $150+ for a color correction.